📌 Frequently Asked Questions (FAQs)
Welcome to our FAQ page! Here you’ll find answers to the most common questions about shopping, shipping, payments, and partnering with Shivalik Marketing. If you still need help, feel free to contact our support team.
🛍️ Shopping with Us
Q1: What is Shivalik Marketing?
A: Shivalik Marketing is a Maharashtra-based eCommerce platform that offers a wide range of home essentials, smart gadgets, lifestyle products, and more — all sourced from verified wholesalers and trusted dropshipping partners.
We are committed to providing a safe and seamless shopping experience by using an HTTPS-secured website and the trusted Razorpay Payment Gateway. Every transaction is encrypted and secure, ensuring complete protection for our valuable customers. With a focus on quality, affordability, and customer satisfaction, Shivalik Marketing is your go-to destination for reliable online shopping in Maharashtra.
Q2: Do I need an account to shop?
A: No, but creating an account helps you track orders, save delivery info, and receive offers.
Q3: Are your products quality-checked?
A: Yes, all products are sourced from verified suppliers and checked before shipping.
🚚 Shipping & Delivery
Q4: Where do you deliver?
A: We currently deliver across all major cities and towns in Maharashtra.
Q5: What is the estimated delivery time?
A: Orders are typically delivered in 3–6 business days based on location and product availability.
Q6: Are there any delivery charges?
A: Orders above ₹599 are shipped free. Below that, a small fee applies.
💳 Payments & Refunds
Q7: What payment options are available?
A: UPI, Google Pay, PhonePe, debit/credit cards, net banking, and COD for select areas.
Q8: Do you support Cash on Delivery (COD)?
A: Yes, available in selected serviceable areas.
Q9: What’s your return policy?
A: You can return eligible items within 7 days of delivery. Visit our Return Policy page for details.
🤝 Vendor & Partnership
Q10: Can wholesalers sell on your website?
A: Yes! Visit our Vendor Registration page to get started.
Q11: Do you support dropshipping?
A: No, But its should be start soon!
📞 Contact & Support
Q12: How do I contact customer support?
A: Email us at shivalimarketing24hrs@gmail.com or WhatsApp at +91 99754 14990 (Mon–Sat, 10 AM–7 PM)
📦 Still Have Questions?
Didn’t find what you were looking for? Visit our Contact Page — we’re always happy to help!
