Introduction
At Shivalik Marketing, we prioritize customer satisfaction and aim to provide a seamless shopping experience. This Return and Refund Policy outlines the terms and conditions for cancellations, returns, and refunds of products purchased through our website, https://shivalikmarketing.com.
1. Cancellation Policy
1.1 Order Cancellation Before Dispatch
- Eligibility: Orders can be canceled before they are dispatched from our warehouse.
- Process: To cancel an order, please contact our customer service team promptly with your order details.
- Confirmation: Upon successful cancellation, a confirmation will be sent to you via email or SMS.
2. Return Policy
2.1 Eligibility for Returns
- Time Frame: Products can be returned within 30 days from the date of delivery.
- Condition: Items must be unused, in their original packaging, and in the same condition as received.
- Non-Returnable Items: Certain products, such as perishable goods, personalized items, and intimate apparel, are not eligible for return.
2.2 Return Process
- Initiation: To initiate a return, contact our customer service team with your order number and reason for return.
- Approval: Once your return request is approved, we will provide instructions for returning the product.
- Shipping: Customers are responsible for return shipping costs unless the return is due to a defective or incorrect item.
3. Refund Policy
3.1 Refund Eligibility
- Condition: Refunds are processed for items that meet our return criteria.
- Non-Refundable Situations: Items not in their original condition, damaged, or missing parts for reasons not due to our error are not eligible for a refund.
3.2 Refund Process
- Inspection: Upon receiving and inspecting the returned item, we will notify you of the approval or rejection of your refund.
- Processing Time: Approved refunds will be processed within 7-10 business days to the original method of payment.
4 TERMS OF RETURN AND REFUND
4.1 Parcel Opening Video is COMPULSORY
A parcel opening video is mandatory for processing any claims. Without this video, we regret that we will not entertain any claims related to damaged, defective, or short products.
4.2 Damaged, Defective, or Short Products
- Procedure: If you receive a damaged or defective product, please provide a parcel opening video highlighting the defect or damage, along with the box label, to our customer service on WhatsApp at +91 9975414990.
- Timeframe: The issue must be reported within 24 hours of receiving the order.
- Refund: Once verified, we will process your refund within 24 hours of confirmation.
4.3 Products You Don’t Like
- Return Process: If you’re dissatisfied with a product, you can return it to our warehouse. Inform us through our customer care WhatsApp number +91 9975414990.
- Conditions: The product must be returned in its original condition within 7 days of receiving it.
- Refund: We will process a refund for the product value within 24 hours of receiving the returned item. Please note that return shipping charges are non-refundable.
- Warehouse Address:
Shivalik Marketing
Plot No. 3, Green Park 2, Poman, Tal. Vasai, Maharashtra – 401 208.
4.4 Electronics Warranty
- Inspection: Customers are requested to inspect electronic products carefully upon receipt for any damage or functionality issues.
- Reporting: Report any concerns within 24 hours of receiving the product.
- Warranty Policy: Please note that electronic products sourced from China do not come with any warranty.
For assistance or further queries, feel free to contact our customer care team via WhatsApp at +91 9975414990
5. Contact Information
For any questions or assistance regarding cancellations, returns, or refunds, please contact our customer service team:
- Email: shivalikmarketing24hrs@gmail.com
- Phone: +91-9975414990
- Address: Main Road, Vivekanand Nagar, Nr Ganesh Mandir, Hamalpura, Kamptee, Maharashtra – 401001, INDIA
6. Policy Updates
Shivalik Marketing reserves the right to modify this Return and Refund Policy at any time. Changes will be effective immediately upon posting on our website. We encourage you to review this policy periodically for any updates.
By making a purchase on https://shivalikmarketing.com, you agree to this Return and Refund Policy.
Note: This policy is subject to the terms and conditions outlined on our website.
